Timastra Cycle

Timastra Cycle — Support

Keep a private cycle and symptom history and prepare a selective report for an appointment. For adults 18+.

Contact Timastra Cycle support

Open the help centre · Follow your requests. Choose Timastra Cycle when sending a request. A secure email link lets you follow the conversation.

Email support@timastra.com. Include Timastra Cycle, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

Describe the screen and error using synthetic examples. Do not send health records, intimacy details, diary exports, backup files or passwords. Core logging, reports, export and local deletion stay available without a paid plan. Clinical estimates, reviewed lessons and purchases are disabled in the current internal test.

Email support@timastra.com with the details above. If your email app does not open, copy the address into your email service.

What to include in your message

Share only the details needed to explain the issue. Remove personal information from screenshots and leave out passwords, codes, payment details, recovery keys and access tokens.

Privacy and deletion

Read the Timastra Cycle privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Free Core and internal testing

Core logging, privacy controls, basic reports, export, encrypted backup and deletion are free. The current internal-test build does not offer purchases, clinical estimates or reviewed health lessons. Restoring a store transaction does not recover a local diary. For an earlier engineering checkout attempt, contact support without including health records or receipt tokens.