Philippine payroll compliance

All products / Timastra Payroll

Timastra Payroll: Account & data deletion

Reviewed September 11, 2026

In development — pre-launch information

Proposed launch pricing, not a current offer to sell. All eight products are in development. Prices, plan limits and policies may change before launch; final terms will be shown before purchase. No payment, preorder or reservation is accepted.

Request account or data deletion

Email support@timastra.com. You can send a request without signing in or installing the product.

  1. Identify Timastra Payroll and the organization, store or engagement concerned, if any.
  2. State whether you want personal information, a login account, or an entire workspace reviewed for deletion.
  3. Where possible, write from the associated email address. Do not attach credentials or sensitive source records.

What the request covers

Removing a user or employee login is different from deleting an employer workspace or payroll history. Approved payroll, payslips, statutory preparation records, payment evidence and audit events may need to remain for the employer's recordkeeping obligations. Identify the employer, account and records concerned so support can review access removal and data deletion separately.

Information that may remain

The product supports reviewed retention proposals, legal holds and deletion evidence, but no universal public retention period has been approved. Employer payroll records, support correspondence, billing events, encrypted backups and offsite copies may follow different schedules and legal exceptions.

What happens next

Support will review the request, verify its scope and authority, and explain the expected timing and any applicable exceptions. This page does not automatically delete data. No product-wide deletion deadline has been approved for public launch.

Purchases are separate

Deleting an app or requesting data deletion is not itself a cancellation or refund. Tell support if you also want help with a charge. For purchases billed by an app store, use that store's subscription and refund controls.

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