E-commerce for the Philippines
All products / Timastra Commerce
Timastra Commerce: Account & data deletion
Reviewed September 8, 2026
Public access and pricing have not been announced. These pages describe the current product design, not a live service offer or an approved launch policy. Production data practices and commercial terms still require confirmation before release.
Request account or data deletion
Email support@timastra.com. You can send a request without signing in or installing the product.
- Identify Timastra Commerce and the organization, store or engagement concerned, if any.
- State whether you want personal information, a login account, or an entire workspace reviewed for deletion.
- Where possible, write from the associated email address. Do not attach credentials or sensitive source records.
What the request covers
Shopper erasure code removes customer/address records, redacts contact and address details on orders, and cleans associated messages and notes. Sales records are preserved. Merchant accounts and whole stores have a different scope; identify the store and whether your request concerns a purchase or merchant access.
Information that may remain
Operational sweeps treat carts, notification history, webhooks and tokens separately; orders, invoices and audit records are excluded from that sweep. Merchant accounting obligations, complete identity erasure and backup expiry need a verified production schedule.
What happens next
Support will review the request, verify its scope and authority, and explain the expected timing and any applicable exceptions. This page does not automatically delete data. No product-wide deletion deadline has been approved for public launch.
Purchases are separate
Deleting an app or requesting data deletion is not itself a cancellation or refund. Tell support if you also want help with a charge. For purchases billed by an app store, use that store's subscription and refund controls.