Timastra Voice · Development pilot
Timastra Voice — Account and data deletion
You can delete Voice data in the app or request help from support@timastra.com without reinstalling or signing in to this website. Identify Timastra Voice and whether you want an account, a specific voice, permission evidence or support correspondence removed.
Last updated: .
In the app
Delete a voice from its voice controls to remove access to that voice and queue cleanup of its recordings, generated audio and prepared exports. Use the account deletion action in Account and complete a fresh sign-in and explicit confirmation to delete your Voice account. Request your account export first if you need a retained copy. An account deletion removes Voice access immediately; storage cleanup is retried in the background.
If you cannot sign in
Email support from the address associated with your account and state the data concerned. A speaker or guardian can also request withdrawal or deletion without the creator's account. We verify your authority before disclosing or removing private information and explain any records that need to remain. Do not attach passwords, codes, purchase tokens, identity documents or private recordings to an initial email.
What is removed and what remains
Account cleanup removes the account email and voice content, including recordings, voice representations, transcripts, previews, generation text and stored audio. Pseudonymous identity-deletion records remain to block old sessions; permission, security, abuse and financial records can remain where needed for disputes, legal obligations, recovery or fraud prevention. An actual evidence hold can delay removal. The pilot has no verified all-backup erasure deadline or automatic final purge period for these retained records. Deletion does not recall files already downloaded, exported or shared. Ask support for the applicable reason and status.
Sign-in, purchases and returning
Deleting Voice does not delete your Google account or shared Timastra sign-in account, and does not cancel Google Play renewal or request a store refund. Manage those separately. A return to Voice requires a fresh sign-in and explicit new-account confirmation. Verified active plans and unspent purchased minutes may be recovered after store verification; deleted voices, media, evidence and spent minutes are not restored.
Read the website and shared sign-in privacy notice, general deletion instructions and company details.