Timastra Commerce

Timastra Commerce — Support

The Timastra Commerce merchant companion for orders and products.

Contact Timastra Commerce support

Email support@timastra.com. Include Timastra Commerce, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

Include the store, order or product reference and whether an action was queued offline. Do not send customer lists, tokens or payment credentials. Delivery and order disputes should also be raised with the responsible merchant.

An email link opens your mail app; it sends nothing until you choose to send. You can also copy the address into your email service. Support is by email, with no guaranteed response time.

Keep sensitive information private

Remove personal details from screenshots and error messages. Never send passwords, authentication codes, payment-card details, recovery keys or access tokens. Send only the information needed to explain the issue.

Privacy and deletion

Read the Timastra Commerce privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Purchases, where available

Use the store account that made the purchase to restore it or manage subscriptions. App deletion does not cancel a subscription. For billing help, provide the store and order reference, never a payment credential or purchase token. Refund decisions follow the store's process and applicable law.