Timastra Commerce

Timastra Commerce — Account & data deletion

The Timastra Commerce merchant companion for orders and products.

How to delete Timastra Commerce data

Contact support with the merchant/workspace and account email to request access, correction or deletion. Customer requests should identify the merchant and order reference so the responsible business can respond. Order, invoice, refund and audit records can require retention after contact details are removed; final retention periods and backup expiry have not been published. Signing out or uninstalling removes local access/data but does not delete hosted store records or cancel services.

Request deletion by email

Email support@timastra.com with the subject Timastra Commerce — Account & data deletion. State whether you want an account, specific hosted data or previous support correspondence deleted. For apps with accounts, include the account email and relevant store/workspace; for apps without accounts, describe the data concerned.

No website sign-in or app reinstall is required to make a request. We may verify ownership and explain which records can be deleted and which must be retained. Sending an email starts a request; it does not instantly erase data. Never send a password, recovery key, receipt token or a private backup.

Copies and purchases

Local-only information must be removed on your device. Exported files, recipient copies and operating-system backups may need separate deletion. Uninstalling an app does not cancel subscriptions or automatically delete store, merchant or service-provider records.

See the Timastra Commerce privacy policy for data handling and retention, or contact app support for help.