Timastra Bookings — Terms of use

Authorized access

Use only the account and workspace provided or approved for you. Keep credentials private and do not access another business's records. If your workspace is marked as a demo, use fictional customer details and appointments and do not enter real payment-card details or sensitive customer records. For medical advice or emergency assistance, contact the appropriate healthcare or emergency service.

What the app does

The app connects to the Timastra Bookings service to manage appointments, services, staff availability, customer records and related business functions. Your role and the workspace's plan determine which functions are available. The mobile download is free and has no separate mobile subscription or Google Play digital purchase. Business-plan billing is separate from the mobile app.

Payments and appointments

A workspace marked as a demo uses payment-provider test mode. Test transactions do not purchase appointments or authorize real-world delivery, and a test plan change does not create a paid subscription. Do not use a real payment card or expect a demo reservation to be honored by a business.

A business's software subscription is separate from its customer's appointment, deposit or cancellation fee. Cancelling a software plan does not cancel an appointment. For questions about an actual payment, contact support and the relevant business or payment provider; mandatory consumer rights remain unchanged.

Your data and privacy

You retain rights in content you supply. Only provide content you are authorized to use. The app sends account, workspace, customer and appointment information to its configured service; authorized workspace users can access data according to their roles. See the Timastra Bookings privacy policy for the data handled by the app and service. Keep independent copies of records you need. Do not use a demo workspace as a business record.

Access, deletion and support

Contact support@timastra.com to request access, correction or deletion and identify the relevant workspace. Do not include passwords, session tokens or complete customer records in the initial message. Deleting a business's customer record is separate from deleting a shared Timastra login account, which may be used with other businesses or applications. Verification, upcoming appointments, active notification delivery and legally required records may affect how a request can be completed. See the deletion instructions.

Service availability and updates

Service availability depends on the applicable plan and workspace terms; maintenance and interruptions may occur. Demo access may expire or be withdrawn at the stated end date. Do not disrupt the service, attempt unauthorized access or use it unlawfully. These terms do not exclude rights that cannot lawfully be excluded. Updates carry a new published date.