Bundok ng Pinas

Bundok ng Pinas — Support

A mountain guide and personal hiking logbook without an account.

Contact Bundok ng Pinas support

Email support@timastra.com. Include Bundok ng Pinas, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

Include the mountain, app version and whether the problem concerns maps, recording or watch sync. Do not attach private routes or health backups. Check system location and health permissions if a recording or import is missing.

An email link opens your mail app; it sends nothing until you choose to send. You can also copy the address into your email service. Support is by email, with no guaranteed response time.

Keep sensitive information private

Remove personal details from screenshots and error messages. Never send passwords, authentication codes, payment-card details, recovery keys or access tokens. Send only the information needed to explain the issue.

Privacy and deletion

Read the Bundok ng Pinas privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Purchases, where available

Use the store account that made the purchase to restore it or manage subscriptions. App deletion does not cancel a subscription. For billing help, provide the store and order reference, never a payment credential or purchase token. Refund decisions follow the store's process and applicable law.