Timastra Shop
Timastra Shop — Privacy policy
The customer shopping app for stores using Timastra Commerce.
Effective and last updated: 11 September 2026.
Who provides this app
Timastra Shop is provided under the Timastra brand. Timastra LLC is the planned legal entity; its formation and the transfer of app operations to it are pending. This policy will be updated when that transition is complete. Privacy questions can be sent to support@timastra.com.
This policy covers the app and the features described below. Platform-specific features apply only where supported.
Shopping and account data
Timastra Shop sends your selected store, cart, account details, contact information, delivery address, orders and checkout choices to the configured Commerce service. This information lets the merchant fulfil your order and provide order status and customer service. The app stores preferences and session information, using platform secure storage for credentials. Network services also receive your IP address and ordinary connection metadata.
Merchants and service providers
The merchant whose store you select receives the order and customer information needed to fulfil it. Its payment, delivery and messaging providers process the information required for those services. Follow the store privacy-policy link in the app and at checkout for that merchant's practices. This app policy supplements the store policy; it does not replace it. Opening hosted checkout or an external link is governed by the destination's policy.
Retention and deletion
Contact the merchant for order-related access, correction or deletion, or email Timastra support with the store, account email and order reference. You can make this request without signing into this website. Account ownership must be verified. Orders, invoices, refund and audit records may remain for fulfilment and recordkeeping after personal contact data is removed. Final service retention periods and backup expiry have not been published. Uninstalling does not erase orders held by the merchant; clear app storage to remove local data.
View deletion instructions and request help.
Support messages and your privacy choices
If you contact us, we receive your email address, message and any attachments you choose to send. We use them to respond, troubleshoot and handle privacy requests. Email and hosting providers process these communications and ordinary connection information. We retain correspondence as needed to resolve the request and meet applicable recordkeeping obligations; you may request deletion of correspondence.
You may request access, correction, export or deletion of personal information we hold, or raise an objection or withdraw consent where applicable. Local-only records must be managed on your device because we do not hold a remote copy. Optional device permissions can be revoked in system settings. Service providers may process data outside your country under their own policies; security also depends on your device and any destinations you choose for exports.
Contact and policy changes
Email support@timastra.com for Timastra Shop privacy questions. Include the app name and enough non-sensitive information to identify your request. Never send passwords, authentication codes, recovery keys or private health, financial or photo backups. We may need to verify ownership before releasing or deleting hosted records.
Material changes to the app's data practices will be reflected in this policy with an updated date and in the app where appropriate. Visiting this page is also covered by our website privacy policy.