Timastra Shop

Timastra Shop — Account & data deletion

The customer shopping app for stores using Timastra Commerce.

How to delete Timastra Shop data

Contact the merchant for order-related access, correction or deletion, or email Timastra support with the store, account email and order reference. You can make this request without signing into this website. Account ownership must be verified. Orders, invoices, refund and audit records may remain for fulfilment and recordkeeping after personal contact data is removed. Final service retention periods and backup expiry have not been published. Uninstalling does not erase orders held by the merchant; clear app storage to remove local data.

Request deletion by email

Email support@timastra.com with the subject Timastra Shop — Account & data deletion. State whether you want an account, specific hosted data or previous support correspondence deleted. For apps with accounts, include the account email and relevant store/workspace; for apps without accounts, describe the data concerned.

No website sign-in or app reinstall is required to make a request. We may verify ownership and explain which records can be deleted and which must be retained. Sending an email starts a request; it does not instantly erase data. Never send a password, recovery key, receipt token or a private backup.

Copies and purchases

Local-only information must be removed on your device. Exported files, recipient copies and operating-system backups may need separate deletion. Uninstalling an app does not cancel subscriptions or automatically delete store, merchant or service-provider records.

See the Timastra Shop privacy policy for data handling and retention, or contact app support for help.