Lucky Felt Casino

Lucky Felt Casino — Support

A play-money casino simulator for adults aged 18 and over.

Contact Lucky Felt Casino support

Email support@timastra.com. Include Lucky Felt Casino, your app version, device model, operating-system version, what happened and what you expected. You do not need an account on this website.

Include the game, device and app version. For a purchase, include only the order reference and store, never the receipt token. This is an 18+ play-money game; chips cannot be redeemed for money or prizes. Responsible Play contains session reminders and support resources.

An email link opens your mail app; it sends nothing until you choose to send. You can also copy the address into your email service. Support is by email, with no guaranteed response time.

Keep sensitive information private

Remove personal details from screenshots and error messages. Never send passwords, authentication codes, payment-card details, recovery keys or access tokens. Send only the information needed to explain the issue.

Privacy and deletion

Read the Lucky Felt Casino privacy policy or follow the account and data deletion instructions. You can ask for help with either by email without reinstalling the app.

Purchases, where available

Use the store account that made the purchase to restore it or manage subscriptions. App deletion does not cancel a subscription. For billing help, provide the store and order reference, never a payment credential or purchase token. Refund decisions follow the store's process and applicable law.