Online reservations
Timastra Bookings: Billing & refunds
Updated
Read or download the October 4, 2026 legal documents. The dated archive preserves this release; your order or acceptance record identifies the documents that apply to you.
The merchant of record named in your checkout and receipt sells the software subscription or license and handles payment, sales tax and approved refunds. For a Paddle purchase, Paddle's buyer terms apply. If your checkout uses Creem or Dodo Payments, that provider's buyer terms apply instead. Timastra LLC supplies and supports the software. See payment providers and buyer terms for the applicable links.
Compare plans
Timastra Bookings pricing
Monthly billing only. No annual commitment. Contact us to confirm access and the total price before payment.
Free tier
Free
Freeno subscription fee
No subscription or renewal charge
Plan includes
One business · 1 staff member
- Up to 50 bookings per month
- Standard booking page; custom branding and custom fields require Pro
Standard plan
Pro
US$29per business / month
USD · tax depends on your country
Everything in Free, plus:
One business · up to 5 staff members
- No monthly booking quota in Pro
- Services, staff availability, reservations and waitlists
- Custom branding and custom fields
Larger teams
Business
US$79per business / month
USD · tax depends on your country
Everything in Pro, plus:
No plan quota on staff
Service capacity and acceptable-use limits still apply.
What to know before choosing
The plan covers booking software. Your business sets appointment prices, deposits and cancellation terms. Bookings does not currently take online payments from customers. Paid messaging such as SMS is a separate cost.
Need more capacity? Discuss larger capacity and agree on a supported allowance before exceeding a limit. We do not charge automatic overage fees. Each product has its own plan.
Delivery and access
Your order includes a hosted workspace, sign-in instructions and an emailed receipt. The order summary confirms activation timing after payment.
Prices use the currency shown. Depending on your country, tax is added at checkout (for example, US sales tax) or already included (for example, UK and EU VAT). Your order summary confirms the total, including taxes and additional fees. Your bank may charge for currency conversion.
Your order summary identifies the seller and confirms availability in your country.
Renewal and cancellation terms
Cancel a monthly subscription before the next renewal through the billing portal or by emailing support@timastra.com. Cancellation stops future renewals; access continues to the end of the paid period. Deleting an app or workspace does not cancel billing. Monthly plans have no annual commitment or automatic paid trial conversion.
Request a full refund of your first subscription payment within 14 calendar days of payment. For a renewal, request a full refund of that renewal and cancellation within 14 calendar days of the renewal charge. Other mid-period cancellations are not prorated, except where required by law or where the service was not delivered.
Delivery problems and refund requests
If paid access or a download is not delivered within the time stated in your order summary, contact support@timastra.com. You may choose redelivery or a full refund for non-delivery.
Send the product name and receipt reference to support@timastra.com; do not send card details. We aim to acknowledge requests within 2 business days and to ask the seller of record to issue an approved refund within 5 business days; for Paddle purchases, Paddle issues it. Refunds return to the original payment method; the payment provider and bank control when the credit appears. Mandatory consumer rights and any more favorable merchant-of-record terms continue to apply.
Support and data after cancellation
Standard plans provide email support. 24/7 coverage, an uptime guarantee and custom implementation are outside the standard plan.
How this product differs
A business's software subscription is separate from a customer's appointment. Bookings does not currently take online payments from customers; any deposit or cancellation fee is arranged directly between the business and its customer, under the business's own refund policy. Cancelling the software subscription does not cancel appointments.
Who sells
For purchases made through Paddle checkout, the Paddle entity named in your checkout and receipt is the merchant of record and reseller. Paddle charges your payment method, handles sales tax and issues approved refunds, and Paddle's buyer terms apply to the purchase. Timastra LLC supplies and supports the software. The charge typically appears on your statement as PADDLE.NET* followed by the product or company name. For other purchases, the order summary and receipt name the seller. See Payments & refunds.
Order confirmation
Before payment, your order summary identifies the seller, included service or license, limits, total cost and currency, taxes, access timing and geographic restrictions. It also explains renewal, cancellation and refund terms. Mandatory consumer rights remain applicable.
Billing support
Email support@timastra.com with the receipt reference, purchase channel, date, amount and currency. Never send a full card number or security code.
App-store purchases
Where a product is purchased through an app store, the store's billing, cancellation and refund process applies separately from direct orders.