Human resource information system
Timastra HRIS: Billing & refunds
Updated
Read or download the October 4, 2026 legal documents. The dated archive preserves this release; your order or acceptance record identifies the documents that apply to you.
The merchant of record named in your checkout and receipt sells the software subscription or license and handles payment, sales tax and approved refunds. For a Paddle purchase, Paddle's buyer terms apply. If your checkout uses Creem or Dodo Payments, that provider's buyer terms apply instead. Timastra LLC supplies and supports the software. See payment providers and buyer terms for the applicable links.
Compare plans
Timastra HRIS pricing
Monthly billing only. No annual commitment. Contact us to confirm access and the total price before payment.
Standard plan
Starter
PHP 1,990per employer / month
PHP · tax depends on your country
Plan includes
One company · up to 25 active employees
- Reviewed attendance imports and payroll preparation
- Payslips, independent approval and parallel-run comparisons
- Internal SSS, PhilHealth, Pag-IBIG and BIR worksheets with submission, payment and reconciliation evidence
Card checkout through Paddle bills US$39 per month instead of the peso price.
Up to 100 employees
Growth
PHP 4,990per employer / month
PHP · tax depends on your country
Everything in Starter, plus:
Up to 100 active employees
- Priority support
- Migration help
Card checkout through Paddle bills US$99 per month instead of the peso price.
Agreed allowance
Enterprise
From PHP 9,990per employer / month
PHP · tax depends on your country
Everything in Growth, plus:
101+ active employees · agreed allowance
- 101–250 active employees: PHP 9,990/month
- 251–400 active employees: PHP 14,990/month
- 401–500 active employees: PHP 19,990/month
- Employee allowance and turnover headroom confirmed before payment
Price and allowance are agreed in writing before payment. The current app supports agreed allowances of 101–500 active employees; larger workforces need a capacity review. This is not an unlimited plan.
What to know before choosing
The plan covers HRIS software, including employee records, attendance and payroll preparation. Employee wages, statutory remittances, provider fees, government filing, payroll services and professional accounting, tax, labor or legal advice are separate. Timastra HRIS does not submit filings or payments to SSS, PhilHealth, Pag-IBIG or BIR.
Assisted onboarding
Assisted onboarding: one migration, one parallel run and a supervised first payroll. Contact us to discuss scope and pricing.
Need more capacity? Discuss larger capacity and agree on a supported allowance before exceeding a limit. We do not charge automatic overage fees. Each product has its own plan.
Delivery and access
Your order includes a hosted workspace, sign-in instructions and an emailed receipt. The order summary confirms activation timing after payment.
Prices use the currency shown. Depending on your country, tax is added at checkout (for example, US sales tax) or already included (for example, UK and EU VAT). Your order summary confirms the total, including taxes and additional fees. Your bank may charge for currency conversion.
Your order summary identifies the seller and confirms availability in your country.
Renewal and cancellation terms
Cancel a monthly subscription before the next renewal through the billing portal or by emailing support@timastra.com. Cancellation stops future renewals; access continues to the end of the paid period. Deleting an app or workspace does not cancel billing. Monthly plans have no annual commitment or automatic paid trial conversion.
Request a full refund of your first subscription payment within 14 calendar days of payment. For a renewal, request a full refund of that renewal and cancellation within 14 calendar days of the renewal charge. Other mid-period cancellations are not prorated, except where required by law or where the service was not delivered.
Delivery problems and refund requests
If paid access or a download is not delivered within the time stated in your order summary, contact support@timastra.com. You may choose redelivery or a full refund for non-delivery.
Send the product name and receipt reference to support@timastra.com; do not send card details. We aim to acknowledge requests within 2 business days and to ask the seller of record to issue an approved refund within 5 business days; for Paddle purchases, Paddle issues it. Refunds return to the original payment method; the payment provider and bank control when the credit appears. Mandatory consumer rights and any more favorable merchant-of-record terms continue to apply.
Support and data after cancellation
Standard plans provide email support. 24/7 coverage, an uptime guarantee and custom implementation are outside the standard plan.
How this product differs
The subscription is for HRIS software access, including employee records, attendance and payroll preparation. It is separate from employee wages, statutory remittances, bank transfers, government filing and any assisted migration or payroll service. Provider fees and professional accounting, tax, labor or legal advice are not included.
Who sells
For purchases made through Paddle checkout, the Paddle entity named in your checkout and receipt is the merchant of record and reseller. Paddle charges your payment method, handles sales tax and issues approved refunds, and Paddle's buyer terms apply to the purchase. Timastra LLC supplies and supports the software. The charge typically appears on your statement as PADDLE.NET* followed by the product or company name. For other purchases, the order summary and receipt name the seller. See Payments & refunds.
Order confirmation
Before payment, your order summary identifies the seller, included service or license, limits, total cost and currency, taxes, access timing and geographic restrictions. It also explains renewal, cancellation and refund terms. Mandatory consumer rights remain applicable.
Billing support
Email support@timastra.com with the receipt reference, purchase channel, date, amount and currency. Never send a full card number or security code.
App-store purchases
Where a product is purchased through an app store, the store's billing, cancellation and refund process applies separately from direct orders.