Archived legal release 2026-10-04. All documents and verification details. This is a dated snapshot; it does not establish a past customer's acceptance or third-party terms.

Online store management

Timastra Commerce: Account & data deletion

Updated

Read or download the October 4, 2026 legal documents. The dated archive preserves this release; your order or acceptance record identifies the documents that apply to you.

Request account or data deletion

Email support@timastra.com. You can send a request without signing in or installing the product.

This page adds Timastra Commerce details to the main account and data deletion page, which explains the full request process.

  1. Identify Timastra Commerce and the organization, store or engagement concerned, if any.
  2. State whether you want personal information, a login account, or an entire workspace reviewed for deletion.
  3. Where possible, write from the associated email address. Do not attach credentials or sensitive source records.

What the request covers

Commerce removes shopper contact and address details and redacts them from orders when an erasure request is approved. Sales records are preserved. Merchant accounts and whole stores have a different scope; identify the store and whether your request concerns a purchase or merchant access.

Information that may remain

Orders, invoices and audit records may remain after contact details are removed. Carts and notifications have separate retention needs, and backup copies follow separate schedules, documented holds and the expiry stated in the deletion response. Before uploading workspace data, request the applicable processing and retention schedule. It must identify the export or return window when service ends, the live-data removal date, the expiry of each backup, recovery and operator copy, and any retained category's purpose, authority and review or expiry date. A backup rotation or subscription cancellation alone does not establish those deadlines. The customer chooses return or deletion at the end of the service, subject to documented legal retention obligations; recovery must reconcile completed deletion requests before records are used again.

What happens next

After you email us, support verifies the request and explains what can be removed, the expected timing and any records that need to remain.

Subscriptions and refunds

Deleting an app or requesting data deletion is not itself a cancellation or refund. Tell support if you also want help with a charge. For purchases billed by an app store, use that store's subscription and refund controls.