Archived legal release 2026-10-04. All documents and verification details. This is a dated snapshot; it does not establish a past customer's acceptance or third-party terms.

Accounts receivable

Timastra Collect: Account & data deletion

Updated

Read or download the October 4, 2026 legal documents. The dated archive preserves this release; your order or acceptance record identifies the documents that apply to you.

Request account or data deletion

Email support@timastra.com. You can send a request without signing in or installing the product.

This page adds Timastra Collect details to the main account and data deletion page, which explains the full request process.

  1. Identify Timastra Collect and the organization, store or engagement concerned, if any.
  2. State whether you want personal information, a login account, or an entire workspace reviewed for deletion.
  3. Where possible, write from the associated email address. Do not attach credentials or sensitive source records.

What the request covers

Closing a whole workspace is different from removing a member or deleting a customer's personal information. Workspace export and deletion are available through the service process. Identify the organization and requested scope so support can review financial records, connected services and backups together.

Information that may remain

Retention depends on the record type, workspace agreement and applicable obligations. Financial and communication records may need different handling. Disconnecting a service does not by itself erase imported financial records. Before uploading workspace data, request the applicable processing and retention schedule. It must identify the export or return window when service ends, the live-data removal date, the expiry of each backup, recovery and operator copy, and any retained category's purpose, authority and review or expiry date. A backup rotation or subscription cancellation alone does not establish those deadlines. The customer chooses return or deletion at the end of the service, subject to documented legal retention obligations; recovery must reconcile completed deletion requests before records are used again.

What happens next

After you email us, support verifies the request and explains what can be removed, the expected timing and any records that need to remain.

Subscriptions and refunds

Deleting an app or requesting data deletion is not itself a cancellation or refund. Tell support if you also want help with a charge. For purchases billed by an app store, use that store's subscription and refund controls.