School timetabling · Offline desktop All products [https://timastra.com/products] / Timastra Schedule [https://timastra.com/products/schedule] / Billing & refunds Timastra Schedule: Billing & refunds Updated October 15, 2026 Read or download the October 15, 2026 billing terms [https://timastra.com/legal/releases/2026-10-15-billing/index.html]. They supersede this product's October 4, 2026 billing terms; its other documents are unchanged. Your order or acceptance record identifies the documents that apply to you. Already using Timastra Schedule? Open Schedule Online ↗ [https://schedule.timastra.com/]School access ↗ [https://schedule.timastra.com/admin] View pricing [https://timastra.com/products/schedule#pricing] Overview [https://timastra.com/products/schedule]Privacy [https://timastra.com/legal/releases/2026-10-04/documents/products-schedule-privacy.html]Terms [https://timastra.com/legal/releases/2026-10-04/documents/products-schedule-terms.html]Support [https://timastra.com/products/schedule/support]Account & data deletion [https://timastra.com/legal/releases/2026-10-04/documents/products-schedule-delete-account.html]Billing & refunds [https://timastra.com/legal/releases/2026-10-15-billing/documents/products-schedule-billing.html] The merchant of record named in your checkout and receipt sells the software subscription or license and handles payment, sales tax and approved refunds. For a Paddle purchase, Paddle's buyer terms apply. If your checkout uses Creem or Dodo Payments, that provider's buyer terms apply instead. Timastra LLC supplies and supports the software. See payment providers and buyer terms [https://timastra.com/legal/releases/2026-10-04/documents/payments.html#payment-providers] for the applicable links. On this page Pricing [#pricing] License and refund terms [#billing-terms] Delivery problems and refunds [#billing-delivery] How this product differs [#billing-product-differences] Who sells [#billing-who-sells] Order confirmation [#billing-order-confirmation] Billing support [#billing-support] App-store purchases [#billing-app-store] Compare plans Timastra Schedule pricing Start with the free tier or choose a 12-month school license, renewed manually. Download the free tier directly or buy a school license online. The purchase page confirms the total before payment. Free download for Windows 10 and 11 (64-bit). Without a license it runs on the free tier of 5 sections and 10 teachers; a school license removes those limits for 12 months. The installer is not code-signed yet. Contact support if Windows blocks the installation. Free tier Free Free no license fee One school · up to 5 sections and 10 teachers No subscription or renewal charge Plan includes ✓ Offline timetable planning, conflict checks, cover and exports ✓ No paid license required within the free-tier limits Free download for Windows 10 and 11 (64-bit) from timastra.com. Download for Windows → [https://downloads.timastra.com/schedule/TimastraSchedule-x64-setup.exe] Standard plan School license US$199 per school / 12 months One school · dated license renewed manually USD · tax depends on your country Everything in Free, plus: ✓ School license removes the free-tier limits of 5 sections and 10 teachers during the license term ✓ 12 months of available updates and email support Buy School license → [https://schedule-buy.timastra.com/purchase] Already using Timastra Schedule? Open Schedule Online ↗ [https://schedule.timastra.com/]School access ↗ [https://schedule.timastra.com/admin] What to know before choosing The school license lasts 12 months and renews manually. At expiry, free-tier limits apply to new records; existing records remain editable, printable and publishable. The optional Schedule Online service (US$149 per school per year, renewing automatically) is a separate subscription. Hardware and timetable preparation services are separate from this license. Need more capacity? Discuss larger capacity [mailto:hello@timastra.com?subject=Timastra%20Schedule%3A%20larger%20capacity%20enquiry] and agree on a supported allowance before exceeding a limit. We do not charge automatic overage fees. Each product has its own plan. Delivery and access Receive a Windows installer, setup instructions, an emailed receipt and a school license valid for 12 months from issue. Your order summary confirms supported Windows versions, hardware requirements and delivery timing. Prices use the currency shown. Depending on your country, tax is added at checkout (for example, US sales tax) or already included (for example, UK and EU VAT). Your order summary confirms the total, including taxes and additional fees. Your bank may charge for currency conversion. Your order summary identifies the seller and confirms availability in your country. Compare plans and access options → [https://timastra.com/pricing/schedule] License and refund terms Request a full refund within 30 calendar days of purchasing or manually renewing the 12-month school license. A refund ends the paid software license; stop using the refunded license. There is no automatic renewal. At normal expiry, free-tier limits apply to adding records; existing records remain editable, printable and publishable. Delivery problems and refund requests If paid access or a download is not delivered within the time stated in your order summary, contact support@timastra.com. You may choose redelivery or a full refund for non-delivery. Send the product name and receipt reference to support@timastra.com; do not send card details. We aim to acknowledge requests within 2 business days and to ask the seller of record to issue an approved refund within 5 business days; for Paddle purchases, Paddle issues it. Refunds return to the original payment method; the payment provider and bank control when the credit appears. Mandatory consumer rights and any more favorable merchant-of-record terms continue to apply. Support and data after cancellation Standard plans provide email support. 24/7 coverage, an uptime guarantee and custom implementation are outside the standard plan. How this product differs This is an offline desktop license for one school, valid for 12 months from issue and renewed manually. The price includes available updates and email support during that term. At expiry, free-tier limits apply to adding records; existing records remain editable, printable and publishable. The desktop license does not renew automatically. Schedule Online is a separate yearly subscription that renews automatically until cancelled. Schedule Online is a separate hosted subscription: see its privacy [https://timastra.com/legal/releases/2026-10-04/documents/products-schedule-online-privacy.html], terms [https://timastra.com/legal/releases/2026-10-04/documents/products-schedule-online-terms.html], billing and renewal [https://timastra.com/legal/releases/2026-10-04/documents/products-schedule-online-billing.html] and data deletion [https://timastra.com/legal/releases/2026-10-04/documents/products-schedule-online-delete-account.html] information. Who sells For purchases made through Paddle checkout, the Paddle entity named in your checkout and receipt is the merchant of record and reseller. Paddle charges your payment method, handles sales tax and issues approved refunds, and Paddle's buyer terms apply to the purchase. Timastra LLC supplies and supports the software. The charge typically appears on your statement as PADDLE.NET* followed by the product or company name. For other purchases, the order summary and receipt name the seller. See Payments & refunds [https://timastra.com/legal/releases/2026-10-04/documents/payments.html#who-sells]. Order confirmation Before payment, your order summary identifies the seller, included service or license, limits, total cost and currency, taxes, access timing and geographic restrictions. It also explains renewal, cancellation and refund terms. Mandatory consumer rights remain applicable. Billing support Email support@timastra.com [mailto:support@timastra.com?subject=Timastra%20Schedule%3A%20Billing%20or%20refund%20question] with the receipt reference, purchase channel, date, amount and currency. Never send a full card number or security code. App-store purchases Where a product is purchased through an app store, the store's billing, cancellation and refund process applies separately from direct orders.