Privacy requests
Account & data deletion
Request help from Timastra without signing in or installing an app.
Use the email process below for a Timastra business product, Timastra Schedule, a Timastra mobile app, or personal information shared in website correspondence. Product and app pages add their own instructions, but every request comes here.
Send a deletion request
Email support@timastra.com with the subject “Account and data deletion request.” Review and send the message from your email app, or copy the address into your email service.
- Identify the Timastra product or app, or say that your request concerns website correspondence.
- Tell us whether you want an entire account deleted, specific personal information deleted, or information about either option.
- Where possible, send the request from the email address associated with the information. Do not include passwords, payment credentials, or identity documents.
What happens next
We review your request, verify ownership where needed, and reply with the scope, expected completion time and any retention exceptions.
Deletion and retention
For website correspondence, identify the messages or personal details you want removed. Information needed for legal obligations, security, fraud prevention, or resolving disputes may be retained where permitted or required. See our website privacy policy. Product-specific privacy pages describe data categories, deletion processes and retention considerations.
Hosted products are backed up daily to encrypted storage, keeping 14 daily, 4 weekly and 3 monthly copies. Protected release snapshots, legacy backups and operator copies have separate schedules. Your deletion response identifies affected copies, documented holds and expected expiry.
Your Timastra sign-in account
Several hosted products use one central Timastra sign-in account, run by Timastra at auth.timastra.com. Deleting your records from one product or workspace does not delete that sign-in account, which you may use with other products. To delete the sign-in account itself, email support from its address and say so; we confirm which products and workspaces it can still reach before removing it.
Subscriptions and organization-managed data
A deletion request is not itself a subscription cancellation or refund request. If your question concerns billing, tell us which provider issued the receipt. If information belongs to an organization-managed workspace, identify the organization so we can determine who is responsible for handling the request; do not send other people's records.
Timastra Schedule and local files
The Schedule desktop app stores school records on your computer. Timastra cannot remotely remove those records, exported timetables or backups. Timetables a school has synced to the optional Schedule Online service are held by Timastra and can be deleted on request; see the Schedule Online deletion information. Read the Schedule data removal guidance before deleting files.
Deskrun's offline desktop app keeps flows, run evidence and stored credentials on your machines. Its separate hosted purchase account holds licence delivery, purchase history and legal acceptance records. Email support from the purchase email to request review of those hosted records; billing or legally required records may need to remain. Timastra cannot remotely erase your local desktop files. See the Deskrun data removal guidance. Cancel recurring billing separately if you no longer want it to renew.
Product and app instructions
Each business product and mobile app has a deletion page that explains what its request covers and what may need to remain. Find yours from All products or App privacy & support. For other questions, visit Product support.