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Timastra Inventory: Privacy

Updated October 4, 2026

Read or download the October 4, 2026 legal documents [https://timastra.com/legal/releases/2026-10-04/index.html]. The dated archive preserves this release; your order or acceptance record identifies the documents that apply to you.

Overview [https://timastra.com/products/inventory]Privacy [https://timastra.com/legal/releases/2026-10-04/documents/products-inventory-privacy.html]Terms [https://timastra.com/legal/releases/2026-10-04/documents/products-inventory-terms.html]Support [https://timastra.com/products/inventory/support]Account & data deletion [https://timastra.com/legal/releases/2026-10-04/documents/products-inventory-delete-account.html]Billing & refunds [https://timastra.com/legal/releases/2026-10-04/documents/products-inventory-billing.html]

On this page

Scope [#privacy-scope]

Who controls your data [#privacy-roles]

Information the product handles [#privacy-information]

Purpose [#privacy-purpose]

Providers, permissions and sharing [#privacy-providers]

Retention and deletion [#privacy-retention]

Your requests [#privacy-requests]

Scope

This privacy information is specific to Timastra Inventory, which Timastra LLC provides and is responsible for. The website and account privacy policy [https://timastra.com/legal/releases/2026-10-04/documents/privacy.html] separately covers visits to timastra.com, central sign-in, hosted purchase information and correspondence with Timastra LLC.

Who controls your data

For workspace data that a customer uploads or connects, the customer is the controller and Timastra LLC processes that data on the customer's instructions. Timastra LLC is responsible for the account, billing and support information it needs to run the service. Our data processing agreement [https://timastra.com/legal/releases/2026-10-04/documents/dpa.html], which forms part of the service agreement, and our sub-processor list [https://timastra.com/legal/releases/2026-10-04/documents/subprocessors.html] describe how we process that data; email support@timastra.com [mailto:support@timastra.com?subject=Timastra%20Inventory%3A%20DPA%20and%20sub-processor%20request] for a countersigned copy.

Information the product handles

User identities, organization membership, roles and warehouse access

Product catalogues, suppliers, customers, stock movements, purchase and sales records

Invoices, payments, attachments, comments, notifications and audit history

Barcode scan events, integration mappings and subscription identifiers

Purpose

Maintain stock records, control purchasing and fulfillment, reconcile movements, forecast replenishment, and provide permission-aware reporting.

Providers, permissions and sharing

Inventory supports organization sign-in, subscriptions, and optional commerce, accounting and shipping connections. Barcode scanning may use a camera or an external scanner. Available providers and device permissions are identified before use.

Timastra Inventory runs on a server Timastra rents from netcup in Singapore, behind Cloudflare. Service email is sent through Resend from its Tokyo region, subscriptions are billed through Paddle, and encrypted backups are stored in Cloudflare R2. The sub-processor list [https://timastra.com/legal/releases/2026-10-04/documents/subprocessors.html] names each provider, its purpose and location. Optional connections are identified before use.

Retention and deletion

Archived workspaces remain until their retention period ends. Stock, accounting, attachment and audit records may require different retention periods, and backup copies follow separate schedules, documented holds and the expiry stated in the deletion response. Before uploading workspace data, request the applicable processing and retention schedule. It must identify the export or return window when service ends, the live-data removal date, the expiry of each backup, recovery and operator copy, and any retained category's purpose, authority and review or expiry date. A backup rotation or subscription cancellation alone does not establish those deadlines. The customer chooses return or deletion at the end of the service, subject to documented legal retention obligations; recovery must reconcile completed deletion requests before records are used again.

Removing a member is different from closing a whole workspace. Archiving or suspending a workspace is not immediate deletion: archived organizations can be scheduled for later removal. Ask support to review personal information and workspace records separately.

Hosted data is backed up daily to encrypted storage. The standard managed rotation selects 14 daily, 4 weekly and 3 monthly copies. Protected release snapshots, legacy backups, provider recovery history and operator copies have separate schedules; rotation alone is not a guaranteed expiry date. Your deletion response identifies affected copies, documented holds and expected expiry. Recovery must reconcile completed deletion requests before reopening access.

Your requests

For access, correction, deletion or questions about processing, email support@timastra.com [mailto:support@timastra.com?subject=Timastra%20Inventory%3A%20Privacy%20request]. Identify the relevant organization if applicable. We answer within one month, extendable where the law allows. Available rights and exceptions depend on the circumstances and applicable law; see the legal bases [https://timastra.com/legal/releases/2026-10-04/documents/privacy.html#legal-bases], international transfers [https://timastra.com/legal/releases/2026-10-04/documents/privacy.html#international-transfers] and your rights [https://timastra.com/legal/releases/2026-10-04/documents/privacy.html#your-rights] sections of the website privacy policy.

Request account or data deletion [https://timastra.com/legal/releases/2026-10-04/documents/products-inventory-delete-account.html]