Online store management All products [https://timastra.com/products] / Timastra Commerce [https://timastra.com/products/commerce] / Privacy Timastra Commerce: Privacy Updated October 4, 2026 Read or download the October 4, 2026 legal documents [https://timastra.com/legal/releases/2026-10-04/index.html]. The dated archive preserves this release; your order or acceptance record identifies the documents that apply to you. Overview [https://timastra.com/products/commerce]Privacy [https://timastra.com/legal/releases/2026-10-04/documents/products-commerce-privacy.html]Terms [https://timastra.com/legal/releases/2026-10-04/documents/products-commerce-terms.html]Support [https://timastra.com/products/commerce/support]Account & data deletion [https://timastra.com/legal/releases/2026-10-04/documents/products-commerce-delete-account.html]Billing & refunds [https://timastra.com/legal/releases/2026-10-04/documents/products-commerce-billing.html] On this page Scope [#privacy-scope] Who controls your data [#privacy-roles] Information the product handles [#privacy-information] Purpose [#privacy-purpose] Providers, permissions and sharing [#privacy-providers] Retention and deletion [#privacy-retention] Your requests [#privacy-requests] Scope This privacy information is specific to Timastra Commerce, which Timastra LLC provides and is responsible for. The website and account privacy policy [https://timastra.com/legal/releases/2026-10-04/documents/privacy.html] separately covers visits to timastra.com, central sign-in, hosted purchase information and correspondence with Timastra LLC. Who controls your data For workspace data that a customer uploads or connects, the customer is the controller and Timastra LLC processes that data on the customer's instructions. Timastra LLC is responsible for the account, billing and support information it needs to run the service. Our data processing agreement [https://timastra.com/legal/releases/2026-10-04/documents/dpa.html], which forms part of the service agreement, and our sub-processor list [https://timastra.com/legal/releases/2026-10-04/documents/subprocessors.html] describe how we process that data; email support@timastra.com [mailto:support@timastra.com?subject=Timastra%20Commerce%3A%20DPA%20and%20sub-processor%20request] for a countersigned copy. Information the product handles Merchant and shopper identities, emails, phone numbers and account records Delivery addresses, shopping carts, orders, payment status and shipping events Consent records, privacy requests, customer messages and merchant notes Subscription invoices, refunds, operational logs and sales records Purpose Operate storefronts, fulfill orders, coordinate delivery and payment status across markets, reconcile cash on delivery where supported, support merchants and handle privacy requests. Providers, permissions and sharing Commerce supports configurable currencies, markets, delivery and messaging services. Shopper orders are currently paid by cash on delivery; online card payments for shoppers are not offered. Merchant subscriptions are billed through Paddle. Available providers, countries and companion-app permissions are identified in the merchant's service configuration. Timastra Commerce runs on a server Timastra rents from netcup in Singapore, behind Cloudflare. Service email is sent through Resend from its Tokyo region, subscriptions are billed through Paddle, and encrypted backups are stored in Cloudflare R2. The sub-processor list [https://timastra.com/legal/releases/2026-10-04/documents/subprocessors.html] names each provider, its purpose and location. Optional connections are identified before use. Retention and deletion Orders, invoices and audit records may remain after contact details are removed. Carts and notifications have separate retention needs, and backup copies follow separate schedules, documented holds and the expiry stated in the deletion response. Before uploading workspace data, request the applicable processing and retention schedule. It must identify the export or return window when service ends, the live-data removal date, the expiry of each backup, recovery and operator copy, and any retained category's purpose, authority and review or expiry date. A backup rotation or subscription cancellation alone does not establish those deadlines. The customer chooses return or deletion at the end of the service, subject to documented legal retention obligations; recovery must reconcile completed deletion requests before records are used again. Commerce removes shopper contact and address details and redacts them from orders when an erasure request is approved. Sales records are preserved. Merchant accounts and whole stores have a different scope; identify the store and whether your request concerns a purchase or merchant access. Hosted data is backed up daily to encrypted storage. The standard managed rotation selects 14 daily, 4 weekly and 3 monthly copies. Protected release snapshots, legacy backups, provider recovery history and operator copies have separate schedules; rotation alone is not a guaranteed expiry date. Your deletion response identifies affected copies, documented holds and expected expiry. Recovery must reconcile completed deletion requests before reopening access. Your requests For access, correction, deletion or questions about processing, email support@timastra.com [mailto:support@timastra.com?subject=Timastra%20Commerce%3A%20Privacy%20request]. Identify the relevant organization if applicable. We answer within one month, extendable where the law allows. Available rights and exceptions depend on the circumstances and applicable law; see the legal bases [https://timastra.com/legal/releases/2026-10-04/documents/privacy.html#legal-bases], international transfers [https://timastra.com/legal/releases/2026-10-04/documents/privacy.html#international-transfers] and your rights [https://timastra.com/legal/releases/2026-10-04/documents/privacy.html#your-rights] sections of the website privacy policy. Request account or data deletion [https://timastra.com/legal/releases/2026-10-04/documents/products-commerce-delete-account.html]