Pricing and purchases Payments & refunds Last updated: October 4, 2026 Read or download the October 4, 2026 legal documents [https://timastra.com/legal/releases/2026-10-04/index.html]. The dated archive preserves this release; your order or acceptance record identifies the documents that apply to you. Choose your product and access option Where online signup is offered, the product's plan page leads to account setup and checkout. Otherwise, contact Timastra about access or a quote. Both paths require a clear summary of the seller, total price, delivery and terms before payment. On this page Refunds at a glance [#refunds-at-a-glance] Plan pricing [#plan-pricing] Delivery and availability [#delivery] Subscription cancellation [#cancellation] Refunds and desktop license terms [#refunds] Plan limits and extra costs [#plan-limits] Who sells and supports the software [#who-sells] Payment providers and buyer terms [#payment-providers] Before payment [#before-payment] Payment handling [#payment-handling] Billing support and disputes [#billing-support] Policy changes [#policy-changes] Refunds at a glance Situation | What you can get | First subscription payment | Full refund if you ask within 14 calendar days of payment | Subscription renewal | Full refund of that renewal, and cancellation, if you ask within 14 calendar days of the renewal charge | Timastra Schedule school license | Full refund if you ask within 30 calendar days of purchase or manual renewal | Deskrun purchase, renewal or added seats and runners | Full refund of that payment if you ask within 14 calendar days of it | Paid access or download not delivered | Redelivery or a full refund, your choice | Other mid-period cancellations | Not prorated, except where required by law or where the service was not delivered | Details and conditions are in Refunds and desktop license terms [#refunds]. Mandatory consumer rights always apply. Plan pricing Use these plan prices to compare options. Access varies by product. Confirm availability and review the total cost and terms in your checkout or written offer before payment. Compare product plans [https://timastra.com/pricing]. Each product overview and billing page lists its price, included users, usage limits and exclusions. Prices use the currency shown. Depending on your country, tax is added at checkout (for example, US sales tax) or already included (for example, UK and EU VAT). Your order summary confirms the total, including taxes and additional fees. Your bank may charge for currency conversion. Delivery and availability Business software orders include hosted software access, sign-in instructions and an emailed receipt after confirmed payment. Schedule orders include a Windows installer, license details and setup instructions. Deskrun orders include a signed licence file on your Deskrun account page, renewed yearly until cancelled. The order summary confirms access timing, supported systems and any onboarding included. No physical shipment is included. Availability varies by product and country. An enquiry does not start a subscription; we confirm eligibility and delivery before accepting an order. If paid access or a download is not delivered within the time stated in your order summary, contact support@timastra.com [mailto:support@timastra.com]. You may choose redelivery or a full refund for non-delivery. Subscription cancellation Cancel a monthly subscription before the next renewal through the billing portal or by emailing support@timastra.com [mailto:support@timastra.com]. Cancellation stops future renewals; access continues to the end of the paid period. Deleting an app or workspace does not cancel billing. Monthly plans have no annual commitment or automatic paid trial conversion. Refunds and desktop license terms Request a full refund of your first subscription payment within 14 calendar days of payment. For a renewal, request a full refund of that renewal and cancellation within 14 calendar days of the renewal charge. Other mid-period cancellations are not prorated, except where required by law or where the service was not delivered. Request a full refund within 30 calendar days of purchasing or manually renewing the 12-month school license. A refund ends the paid software license; stop using the refunded license. There is no automatic renewal. At normal expiry, free-tier limits apply to adding records; existing records remain editable, printable and publishable. Request a full refund of any Deskrun payment (a first purchase, a yearly renewal, or added Studio seats or runners) within 14 calendar days of that payment. A full refund ends the licence that payment bought; stop using the refunded licence file. Mandatory consumer rights always apply. To ask for a refund, send the product name and receipt reference to support@timastra.com [mailto:support@timastra.com?subject=Refund%20request]; do not send card details. We aim to acknowledge requests within 2 business days. Once we approve a refund, we ask the seller of record to issue it within 5 business days. For purchases made through Paddle checkout, Paddle issues the refund. Refunds return to the original payment method; the payment provider and bank control when the credit appears. Mandatory consumer rights and any more favorable merchant-of-record terms continue to apply. Plan limits and extra costs Each product is a separate purchase. Standard plans have no automatic quota-overage billing or Timastra setup fee. Commerce lists a planned transaction fee, which is not currently charged. Any future fee must be disclosed and agreed before it is charged, including eligible transactions, refunds and collection timing. Contact us before exceeding a limit; any larger plan must be agreed before charges change. Optional messaging, third-party services, payment fees, domains, hardware and shipping are excluded where listed on the product page. Who sells and supports the software Timastra LLC is the registered company behind these products. For purchases made through Paddle checkout, the Paddle entity named in your checkout and receipt is the merchant of record and reseller: it sells the product to you, charges your payment method, handles sales tax and issues approved refunds, and Paddle's buyer terms [https://www.paddle.com/legal/buyer-terms] apply to the purchase. Paddle's buyer terms identify different contracting entities according to the buyer's location. The charge typically appears on your statement as PADDLE.NET* followed by the product or company name. For any other purchase, your order summary and receipt identify the seller, payment processor, applicable terms and billing contact. Timastra provides product support at support@timastra.com [mailto:support@timastra.com]. Support is by email, with a target acknowledgment within 2 business days. Standard plans do not include 24/7 support or an uptime guarantee. For business software, export records before paid access ends; subscription cancellation and data deletion are separate. Schedule data and backups stay on your computer. Payment providers and buyer terms Your checkout and receipt identify the merchant of record for that order. Review its buyer terms before paying. Timastra LLC supplies the software and provides product support; the named merchant of record processes the purchase and any approved refund through the original payment channel. Paddle: buyer terms [https://www.paddle.com/legal/buyer-terms], privacy notice [https://www.paddle.com/legal/privacy] and purchase support [https://paddle.net/]. Creem, when named in your checkout: buyer terms [https://www.creem.io/buyer-terms] and privacy notice [https://www.creem.io/privacy]. Use the customer portal linked from your receipt or product billing page for subscription management. Dodo Payments, when named in your checkout: buyer terms [https://dodopayments.com/legal/buyer-terms] and privacy notice [https://dodopayments.com/legal/privacy-policy]. Use the customer portal linked from your receipt or product billing page for subscription management. Provider availability varies by product. These links do not mean every provider is available for every product. Switching a product's payment provider for new orders does not move an existing subscription; manage or cancel it with the provider named on its receipt. The published Timastra refund terms apply to the software purchase, subject to mandatory rights and any more favorable merchant-of-record terms. For Creem or Dodo Payments purchases, contact support@timastra.com [mailto:support@timastra.com] with your receipt reference; an approved refund is requested through that provider. You can cancel recurring subscriptions from the product's billing page using its subscription controls or provider customer portal. If you cannot access it, email support before the next renewal. Before payment Your order summary or checkout provides the information needed to make an informed decision, including: what the customer receives and any material limitations; the total price, billing currency, taxes, and additional fees; accepted payment methods and the payment processor; delivery or access timing and any geographic restrictions; subscription frequency, renewal, trial, and cancellation terms, if applicable; and the refund, return, or cancellation policy for that specific offering. Payment handling This website does not collect card or bank details. Where a product bills through Paddle, payments started in the product finish on timastra.com/pay in Paddle's secure checkout. Card details go to Paddle, not to this website. Card details are entered into the payment processor's secure interface. Timastra will not ask customers to send complete card numbers or bank credentials by email. The checkout and receipt identify the merchant and provide transaction details so customers can recognize the charge. Billing support and disputes For a billing question or an unrecognized Timastra charge, email support@timastra.com [mailto:support@timastra.com?subject=Billing%20question]. Include the date, amount, currency and receipt or transaction reference. Leave out card numbers, security codes and bank passwords. For a Paddle purchase, you can also contact Paddle through the link in your receipt. Policy changes We may update this policy as products, payment methods or legal requirements change. The terms shown in your accepted order continue to govern that purchase unless a change is agreed or required by law.